Submitting a Ticket/Support Request


To submit a ticket or support request, follow the steps given below.

1.   Navigate to the Help Desk option in the top right corner of the page.

The Help Desk page will be displayed.

2.   Click the Submit Support Ticket link.

The Submit a Request page will be displayed.

It has the following fields.

Field Description Example
Your Email Address Refers to the email address of the user to login into the system.
Subject Refers to the subject or title for the support request. Issue with sending emails
Description Refers to the details of the issue or question.  -------------
Center Refers to the name of the center.  ------------
Attachments Refers to the supporting file attached from your computer.   Deal_CPRP

3.   Enter your email address in the Your Email Address text entry box.

4.   Enter the title for the support request in the Subject text entry box.

5.   Enter the details of the issue or question in the Message text entry box.

6.   Enter the name of your center in the Center text entry box.

7.   To add any supporting file, click the Add File button in the Attachment field and then select the file from your computer.

8.   Click the Submit button.

Your ticket will be submitted and you will get a notification email on the same. Our support team will be in contact with you.

Have more questions? Submit a request


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